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- Blog Entry: Tell Customers What to do Next
- Blog Entry: Coming up With a Good System for Leaving and Sharing Notes
- Blog Entry: Inappropriate Name-Dropping
- Blog Entry: When Your Kids Tell You Something the Step-parent Said
- Blog Entry: Avoid "Yes" and "No" Questions
- Blog Entry: Lessons in Cooperation
- Blog Entry: Single Parents-Watch Out for Using Manipulation
- Blog Entry: Can You Ever Say "Thank You" Enough?
- Blog Entry: Watch Out for "Strings Attached"
- Blog Entry: Annoyance on the Job
- Blog Entry: Establishing a Chain of Information
- Blog Entry: Are You Quick to Blame?
- Blog Entry: Getting Kids to Talk About Things when They don't Want to
- Blog Entry: Blended and Divorced Families and Major Events-Part Two
- Blog Entry: Sudden Power Struggles with the Ex
- Blog Entry: Are You Interesting or Boring as a Business Owner?
- Blog Entry: Questioning a Vendor's Credibility
- Blog Entry: Show an Interest in What People Do and Say
- Blog Entry: Are You Available for Closeness with Your Kids?
- Blog Entry: Choosing Sides-Part One-When Friends and Family Start Choosing
- Blog Entry: When Fear of a Battle Keeps You from Speaking Up
- Blog Entry: Speak with Authority
- Blog Entry: Finding Balance between Talking and Listening
- Blog Entry: Be Direct in Your Business Dealings
- Blog Entry: Calls from Home when You're on the Road
- Blog Entry: Do Your Customers Know They Can Ask You Anything?
- Blog Entry: Take Extra Time to Find the Answers
- Blog Entry: Getting Your Child to Describe His Pain
- Blog Entry: Creating Signals to Use in Public
- Blog Entry: There is a Difference between Explaining and Justifying
- Blog Entry: Are You Being too Vague?
- Blog Entry: Create Space for Conversations
- Blog Entry: Kids Can Pick up on the Tension, Even if you don't Say Anything
- Blog Entry: Getting into the Blame Game with Your Customers
- Blog Entry: Can You Share Concerns Safely with the Ex?
- Blog Entry: "Let me See if I'm Understanding You..."
- Blog Entry: Consider How to Confront with Care
- Blog Entry: Be Aware of what is Motivating You in Every Interaction
- Blog Entry: When a Parent Gets Defensive
- Blog Entry: Are You Focusing Too Much on Yourself?
- Blog Entry: Dealing with a Skeptical Client or Customer
- Blog Entry: When Step-Parents Want to Tell You How to Parent
- Blog Entry: Teaching Children How to be Good Listeners
- Blog Entry: What Kind of Relationship do You Want to Have with Your Kids in the Long Run?
- Blog Entry: Why does it Bother Me when the Ex Refers to the Kids as Ours or His?
- Blog Entry: Maybe it's Not What You're Saying, But How You Say It
- Blog Entry: A Great Thing about a Home Business: Not Listening to Coworkers Talk to Themselves
- Blog Entry: Those Customers or Clients who just don't Listen
- Blog Entry: Having an Annual Meeting with Your Clients
- Blog Entry: "Just Friends" or "Still Friends"?
- Blog Entry: When the Ex is Self-Absorbed
- Blog Entry: When a Customer is Too Submissive
- Blog Entry: Getting Behind and Beyond Conflict
- Blog Entry: Criticism can keep Our Kids from Sharing
- Blog Entry: Fear is Not a Reasonable Motivator
- Blog Entry: We Cannot Make People Do What We Want
- Blog Entry: How Many Reminders?
- Blog Entry: Nagging is Not the Answer
- Blog Entry: When an Agreement Can't be Reached
- Blog Entry: Dealing with Different Standards
- Blog Entry: Can You Grab Their Attention and Keep it?
- Blog Entry: What to do When Customers and Clients Pester
- Blog Entry: Should you Tell Them You're Disappointed?
- Blog Entry: Gentleness can be a Great Parenting Tool
- Blog Entry: Is it Me? Or is Someone Else Being Difficult?
- Blog Entry: When Name-Calling is an Issue--Part One
- Blog Entry: When Name-Calling is an Issue--Part Two
- Blog Entry: Can They Really Ask You Anything? AND, is That What You Want?
- Blog Entry: Labeling Customers and Clients
- Blog Entry: Who Is Scolding Whom?
- Blog Entry: Can You Keep from Getting Defensive?
- Blog Entry: When They Say They Want to Live with the Other Parent
- Blog Entry: Are Letters a Good Way to Communicate with the Ex?
- Blog Entry: Grammar Essentials
- Blog Entry: Get Your Customers to Talk to You
- Blog Entry: Is There Really a "SHOULD" Here?
- Blog Entry: We Know Better Than to Say: "I Told You So"
- Blog Entry: Instead of Just One Session of "The Talk," Expect Several
- Blog Entry: Dealing with Being Ignored
- Blog Entry: Foster Discussions and Keep Communication Open
- Blog Entry: Learning How to Share Bad News with Your Child
- Blog Entry: Being Influenced by our Children
- Blog Entry: Watch Out for Being Patronizing
- Blog Entry: They May Not Hear Anything After the First Sentence
- Blog Entry: Preventing Miscommunications
- Blog Entry: Tips for Sharing Information
- Blog Entry: Expressing Anger Can Help You Move On
- Blog Entry: Interviewing Potential Mentors
- Blog Entry: When Your Friends Have No Idea What You "Do"
- Blog Entry: Ask if They Want Your Opinion First
- Blog Entry: Help Them Trade Opinions, Not Insults
- Blog Entry: Why I LOVE it When People Share Their Opinions
- Blog Entry: Please...Speak Up?
- Blog Entry: Sometimes It Helps to Make a Game of It
- Blog Entry: Find Reasons to Laugh Together EVERY Day
- Blog Entry: What Does Spelling Have to Do with Dating?
- Blog Entry: Check Your Junk E-mail Periodically
- Blog Entry: Doing Business with Instant Message
- Blog Entry: Communication Breakdown? It Might Be That You are TOO MUCH Alike
- Blog Entry: Single and Dating...Learning to Ask Better Questions
- Blog Entry: Attitudes of Entitlement are a Trigger for Me
- Blog Entry: Customer Conversations--Balancing the Personal with Business
- Blog Entry: Politics...as Usual
- Blog Entry: Do You Say "I'm Sorry" Too Much?
- Blog Entry: Using "I" or "We" in Your Business
- Blog Entry: How Can You Be More Convincing?
- Blog Entry: I Say One Thing, But They Hear Another
- Blog Entry: Are You Letting Secrets Slip While Talking on Your Cell Phone?
- Blog Entry: Family Meeting or Group Therapy Session?
- Blog Entry: Smoothing Out Misunderstandings
- Blog Entry: Words That Make Things Worse
- Blog Entry: Talk Softly...And They Might Listen
- Blog Entry: I am NOT the Same Parent I Used to Be
- Blog Entry: When They Say They Don't Care, It Often Means They DO
- Blog Entry: Why I Need to Hear From People Who Disagree with Me
- Blog Entry: Make Sure People Know What They Are Getting Into
- Blog Entry: Do We Really Have to Comment?
- Blog Entry: Do You Know Your Kids' Favorite Holiday Songs?
- Blog Entry: We Don't Have to React to Our Kid's Opinions
- Blog Entry: Dealing With People Who Talk When You Talk
- Blog Entry: Who's the Boss Around Here, Anyway?
- Blog Entry: Do You Want People to Think You Are Professional or Approachable?
- Blog Entry: Gender Bias and Stereotyping Can Be Bad Business
- Blog Entry: Responding and/or Combating Others' Assumptions
- Blog Entry: Telling Them What the CAN Do, Instead of What They Can't
- Blog Entry: Saying Things You Regret
- Blog Entry: Love Notes for a Single Parent Family
- Blog Entry: Don't Assume They Already Know
- Blog Entry: "Mom, I'm in a Funk"
- Blog Entry: Not Sure What to Say? Practice...
- Blog Entry: You Can Still Be Sensitive
- Blog Entry: "I'll Get Right On That"
- Blog Entry: Grandparent-Single Parent Relations, Part Two-Relationships
- Blog Entry: Cooperating and Collaborating on College Applications and Financial Aid Forms
- Blog Entry: Sending Articles as a Way of Touching Base
- Blog Entry: Disagreements With Vendors and Suppliers
- Blog Entry: Is it Better to Say Nothing at All About the Other Parent?
- Blog Entry: Talking About How Much You Make
- Blog Entry: Do Customers Know What is Expected?
- Blog Entry: Figuring Out the Right Questions to Ask
- Blog Entry: Networking Tip: Don't Hang "Outside" The Group
- Blog Entry: Make Sure They Know if it is Voluntary or Not
- Blog Entry: Is Your Message Messy?
- Blog Entry: Too Pushy, Or Just Good Follow-Up?
- Blog Entry: Expressing Oneself Means Less Acting Out
- Blog Entry: Watch Out for "I think," "I guess" and "Maybe"
- Blog Entry: Do You Talk Too Much?
- Blog Entry: Taming Instinctual Responses
- Blog Entry: What Are People Saying About You?
- Blog Entry: Figuring Out the Best Time for Co-Parenting Discussions
- Blog Entry: Trying to Talk a Child OUT of What He Wants or How He Feels
- Blog Entry: Let's Get Down to the Bottom of This
- Blog Entry: "It's None of Your Business!"
- Blog Entry: Taming the Triggered Responses
- Blog Entry: Compliments Work
- Blog Entry: You Never Know Who You're Talking To
- Blog Entry: What Role Does Willingness Play?
- Blog Entry: You Don't Always Have to "Win"
- Blog Entry: Whatever Happened to "Quality Time"?
- Blog Entry: Ask Questions... and Listen
- Blog Entry: Adolescence May Bring Up Ancient History
- Blog Entry: How Friendly do You Have to Be With Ex?
- Blog Entry: Allowing for Dissent in the Ranks
- Blog Entry: Try Using Your "Nice" Voice (When You Can)
- Blog Entry: Take Time to Just Observe
- Blog Entry: Arguing Means Giving Up Power
- Blog Entry: Child Using Inappropriate Tone of Voice? Try Not Responding
- Blog Entry: "If You Love Me, You Would..."
- Blog Entry: Be Prepared to Repeat Rules
- Blog Entry: Trying to Connect With Your Child? Consider Sitting on the Floor
- Blog Entry: Let Customers Know You Are Working FOR Them
- Blog Entry: Fantasizing About Having "Other Parents"
- Blog Entry: Negotiating With the Ex--It May Take a Few Meetings for the Tough Decisions
- Blog Entry: Watch Out For Double Messages in Your Marketing
- Blog Entry: Keeping Your Kids in the Loop During Transition and Change
- Blog Entry: Keeping the Smile Plastered Across the Face
- Blog Entry: Using Attention "Grabbers"
- Blog Entry: What is the "Clincher"?
- Blog Entry: If I Could Only Stop Lecturing
- Blog Entry: How Often Should You Hold Family Meetings?
- Blog Entry: Can Parents Ever Compete With a Teen's Friends?
- Blog Entry: When a Child's Questions Get HARD
- Blog Entry: Coping With "Crisis People"
- Blog Entry: In Appreciation of Family Meetings
- Blog Entry: Know What You Are Willing to Give Up in Negotiations
- Blog Entry: "Don't Guilt Trip Me!"
- Blog Entry: Relationships Are Important In Business--But Don't Abuse Them
- Blog Entry: You Think the Translating Ends Once They Give Up the Baby Talk?
- Blog Entry: Shake Things Up With a Day of Non-verbal Communication
- Blog Entry: You May Have to Compromise for the Sake of Your Child
- Blog Entry: Handling those Intrusive Personal Questions
- Blog Entry: I'll Take All The Compliments I Can Get
- Blog Entry: Should You Consider Professional Mediation?
- Blog Entry: Expect to Start All Over Every School Year
- Blog Entry: Just Because it is Easier to Say "Yes" (Doesn't Mean You Should)
- Blog Entry: It is Okay to Say Things Out Loud (In Fact, It Helps)
- Blog Entry: It's Okay to Say: "I Don't Have Time to Do That Today"
- Blog Entry: Finding Things You CAN Agree On
- Blog Entry: Expect to Revisit Some Things
- Blog Entry: When a Child Gets Angry or Upset at the Other Parent
- Blog Entry: Sometimes, Flattery Works
- Blog Entry: Make Ordering and Purchasing Easy
- Blog Entry: Do You Really Want to Put That In Writing?
- Blog Entry: Hostility and Resentment Have No Place in Business
- Blog Entry: Crying at a Business Meeting
- Blog Entry: Are There Unresolved Problems?
- Blog Entry: Can You REALLY Make Them Do Things They Don't Want To Do?
- Blog Entry: Make Sure You Mean What You Say
- Blog Entry: Bonds Need to be Stretched and Tested
- Blog Entry: Doing Business Without Making Excuses
- Blog Entry: You Don't Have to Like Them to Do Business With Them--or Do You?
- Blog Entry: When OTHERS Want and Expect You To Be Perfect
- Blog Entry: Patience Can Be Hard to Cultivate
- Blog Entry: Are You Giving a Lecture or Having a Discussion?
- Blog Entry: When Your Kids Complain About a Step-Parent--Part One
- Blog Entry: When Your Kids Complain About a Step-Parent--Part Two
- Blog Entry: Getting in the Right Frame of Mind for Negotiations
- Blog Entry: Watch Out For The Unspoken Issues
- Blog Entry: "No, We Are Not Getting Back Together"
- Blog Entry: Too Much List Serve and Newsletter E-mail
- Blog Entry: We've Got to Be Ready for Kids' Questions
- Blog Entry: Discussing Politics With Your Kids
- Blog Entry: Can You Be Too Apologetic?
- Blog Entry: Geography Still Matters
- Blog Entry: What's Your Plan for the Day?
- Blog Entry: Make the Most of Every Customer Contact
- Blog Entry: Getting to Know Customers and Clients Outside of Business
- Blog Entry: Do You Always Have to Be Sweet and Nice?
- Blog Entry: Yes, You Can Talk Too Much (And Too Loudly)
- Blog Entry: How's Your Poker Face?
- Blog Entry: Start With Something Pleasant
- Blog Entry: "How Can I Help You?"
- Blog Entry: Keep an Eye Out for the "Buts"
- Blog Entry: The Land of Excuses
- Blog Entry: Avoiding Interruptions and Completing Discussions
- Blog Entry: Daily Dream Discussions
- Blog Entry: Encouraging Kids to Think for Themselves
- Blog Entry: Maybe Your Child Needs Someone Else to Talk To
- Blog Entry: Does Handwriting and Penmanship Matter in Business?
- Blog Entry: How Important is Penmanship and Handwriting?
- Blog Entry: Re-building Lost Trust With a Child
- Blog Entry: Fresh "Copy" is Important
- Blog Entry: Getting the Teens to Talk to Me-It's Feast or Famine
- Blog Entry: You Can Sit Here...But Don't Talk To Me
- Blog Entry: Mirroring and Validation-a Parent's Tools
- Blog Entry: Why Threats and Ultimatums Don't Work
- Blog Entry: Don't Be Vague
- Blog Entry: Expressing Wants and Feelings...or Complaining?
- Blog Entry: Negotiating? Do Your Homework
- Blog Entry: Simplifying Business Communication
- Blog Entry: Negotiating and Working with Clients & Customers You Never Actually Meet
- Blog Entry: Communicating With Kids Using E-mail and Instant Messages
- Blog Entry: Do Your Kids Actually KNOW What is Expected?
- Blog Entry: State Problems and Issues Out Loud
- Blog Entry: Avoid Scare Tactics
- Blog Entry: How Many Times Have I Been "Done!"?
- Blog Entry: Are You Doing Too Much Whining?
- Blog Entry: Ways to Encourage a Decision
- Blog Entry: Don't Stop Trying to Connect
- Blog Entry: Admitting to Emotions in Business
- Blog Entry: Watch the Stereotypes in Business
- Blog Entry: Biting My Tongue
- Blog Entry: Remember Learning to Share?
- Blog Entry: Moms Need Reminding Too
- Blog Entry: How Much Are You Willing to Accommodate?
- Blog Entry: Should You Brag About Your Accomplishments?
- Blog Entry: What Does "Chemistry" Have to Do With Business?
- Blog Entry: How to Cope When a Customer Tries to Make You Feel Guilty
- Blog Entry: Keeping OUT of the middle
- Blog Entry: Don't Overlook the Power of Small Talk
- Blog Entry: Choosing the Right Words to Use in Your Marketing
- Blog Entry: Maybe We Shouldn't Worry So Much About How Kids Respond
- Blog Entry: I'd Like to Have a "Situation Room" Too
- Blog Entry: Is That Subject Open or Closed?
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