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- Tell Customers What to do Next
- Coming up With a Good System for Leaving and Sharing Notes
- Inappropriate Name-Dropping
- When Your Kids Tell You Something the Step-parent Said
- Avoid "Yes" and "No" Questions
- Lessons in Cooperation
- Single Parents-Watch Out for Using Manipulation
- Can You Ever Say "Thank You" Enough?
- Watch Out for "Strings Attached"
- Annoyance on the Job
- Establishing a Chain of Information
- Are You Quick to Blame?
- Getting Kids to Talk About Things when They don't Want to
- Blended and Divorced Families and Major Events-Part Two
- Sudden Power Struggles with the Ex
- Are You Interesting or Boring as a Business Owner?
- Questioning a Vendor's Credibility
- Show an Interest in What People Do and Say
- Are You Available for Closeness with Your Kids?
- Choosing Sides-Part One-When Friends and Family Start Choosing
- When Fear of a Battle Keeps You from Speaking Up
- Speak with Authority
- Finding Balance between Talking and Listening
- Be Direct in Your Business Dealings
- Calls from Home when You're on the Road
- Do Your Customers Know They Can Ask You Anything?
- Take Extra Time to Find the Answers
- Getting Your Child to Describe His Pain
- Creating Signals to Use in Public
- There is a Difference between Explaining and Justifying
- Are You Being too Vague?
- Create Space for Conversations
- Kids Can Pick up on the Tension, Even if you don't Say Anything
- Getting into the Blame Game with Your Customers
- Can You Share Concerns Safely with the Ex?
- "Let me See if I'm Understanding You..."
- Consider How to Confront with Care
- Be Aware of what is Motivating You in Every Interaction
- When a Parent Gets Defensive
- Are You Focusing Too Much on Yourself?
- Dealing with a Skeptical Client or Customer
- When Step-Parents Want to Tell You How to Parent
- Teaching Children How to be Good Listeners
- What Kind of Relationship do You Want to Have with Your Kids in the Long Run?
- Why does it Bother Me when the Ex Refers to the Kids as Ours or His?
- Maybe it's Not What You're Saying, But How You Say It
- A Great Thing about a Home Business: Not Listening to Coworkers Talk to Themselves
- Those Customers or Clients who just don't Listen
- Having an Annual Meeting with Your Clients
- "Just Friends" or "Still Friends"?
- When the Ex is Self-Absorbed
- When a Customer is Too Submissive
- Getting Behind and Beyond Conflict
- Criticism can keep Our Kids from Sharing
- Fear is Not a Reasonable Motivator
- We Cannot Make People Do What We Want
- How Many Reminders?
- Nagging is Not the Answer
- When an Agreement Can't be Reached
- Dealing with Different Standards
- Can You Grab Their Attention and Keep it?
- What to do When Customers and Clients Pester
- Should you Tell Them You're Disappointed?
- Gentleness can be a Great Parenting Tool
- Is it Me? Or is Someone Else Being Difficult?
- When Name-Calling is an Issue--Part One
- When Name-Calling is an Issue--Part Two
- Can They Really Ask You Anything? AND, is That What You Want?
- Labeling Customers and Clients
- Who Is Scolding Whom?
- Can You Keep from Getting Defensive?
- When They Say They Want to Live with the Other Parent
- Are Letters a Good Way to Communicate with the Ex?
- Grammar Essentials
- Get Your Customers to Talk to You
- Is There Really a "SHOULD" Here?
- We Know Better Than to Say: "I Told You So"
- Instead of Just One Session of "The Talk," Expect Several
- Dealing with Being Ignored
- Foster Discussions and Keep Communication Open
- Learning How to Share Bad News with Your Child
- Being Influenced by our Children
- Watch Out for Being Patronizing
- They May Not Hear Anything After the First Sentence
- Preventing Miscommunications
- Tips for Sharing Information
- Expressing Anger Can Help You Move On
- Interviewing Potential Mentors
- When Your Friends Have No Idea What You "Do"
- Ask if They Want Your Opinion First
- Help Them Trade Opinions, Not Insults
- Why I LOVE it When People Share Their Opinions
- Please...Speak Up?
- Sometimes It Helps to Make a Game of It
- Find Reasons to Laugh Together EVERY Day
- What Does Spelling Have to Do with Dating?
- Check Your Junk E-mail Periodically
- Doing Business with Instant Message
- Communication Breakdown? It Might Be That You are TOO MUCH Alike
- Single and Dating...Learning to Ask Better Questions
- Attitudes of Entitlement are a Trigger for Me
- Customer Conversations--Balancing the Personal with Business
- Politics...as Usual
- Do You Say "I'm Sorry" Too Much?
- Using "I" or "We" in Your Business
- How Can You Be More Convincing?
- I Say One Thing, But They Hear Another
- Are You Letting Secrets Slip While Talking on Your Cell Phone?
- Family Meeting or Group Therapy Session?
- Smoothing Out Misunderstandings
- Words That Make Things Worse
- Talk Softly...And They Might Listen
- I am NOT the Same Parent I Used to Be
- When They Say They Don't Care, It Often Means They DO
- Why I Need to Hear From People Who Disagree with Me
- Make Sure People Know What They Are Getting Into
- Do We Really Have to Comment?
- Do You Know Your Kids' Favorite Holiday Songs?
- We Don't Have to React to Our Kid's Opinions
- Dealing With People Who Talk When You Talk
- Who's the Boss Around Here, Anyway?
- Do You Want People to Think You Are Professional or Approachable?
- Gender Bias and Stereotyping Can Be Bad Business
- Responding and/or Combating Others' Assumptions
- Telling Them What the CAN Do, Instead of What They Can't
- Saying Things You Regret
- Love Notes for a Single Parent Family
- Don't Assume They Already Know
- "Mom, I'm in a Funk"
- Not Sure What to Say? Practice...
- You Can Still Be Sensitive
- "I'll Get Right On That"
- Grandparent-Single Parent Relations, Part Two-Relationships
- Cooperating and Collaborating on College Applications and Financial Aid Forms
- Sending Articles as a Way of Touching Base
- Disagreements With Vendors and Suppliers
- Is it Better to Say Nothing at All About the Other Parent?
- Talking About How Much You Make
- Do Customers Know What is Expected?
- Figuring Out the Right Questions to Ask
- Networking Tip: Don't Hang "Outside" The Group
- Make Sure They Know if it is Voluntary or Not
- Is Your Message Messy?
- Too Pushy, Or Just Good Follow-Up?
- Expressing Oneself Means Less Acting Out
- Watch Out for "I think," "I guess" and "Maybe"
- Do You Talk Too Much?
- Taming Instinctual Responses
- What Are People Saying About You?
- Figuring Out the Best Time for Co-Parenting Discussions
- Trying to Talk a Child OUT of What He Wants or How He Feels
- Let's Get Down to the Bottom of This
- "It's None of Your Business!"
- Taming the Triggered Responses
- Compliments Work
- You Never Know Who You're Talking To
- What Role Does Willingness Play?
- You Don't Always Have to "Win"
- Whatever Happened to "Quality Time"?
- Ask Questions... and Listen
- Adolescence May Bring Up Ancient History
- How Friendly do You Have to Be With Ex?
- Allowing for Dissent in the Ranks
- Try Using Your "Nice" Voice (When You Can)
- Take Time to Just Observe
- Arguing Means Giving Up Power
- Child Using Inappropriate Tone of Voice? Try Not Responding
- "If You Love Me, You Would..."
- Be Prepared to Repeat Rules
- Trying to Connect With Your Child? Consider Sitting on the Floor
- Let Customers Know You Are Working FOR Them
- Fantasizing About Having "Other Parents"
- Negotiating With the Ex--It May Take a Few Meetings for the Tough Decisions
- Watch Out For Double Messages in Your Marketing
- Keeping Your Kids in the Loop During Transition and Change
- Keeping the Smile Plastered Across the Face
- Using Attention "Grabbers"
- What is the "Clincher"?
- If I Could Only Stop Lecturing
- How Often Should You Hold Family Meetings?
- Can Parents Ever Compete With a Teen's Friends?
- When a Child's Questions Get HARD
- Coping With "Crisis People"
- In Appreciation of Family Meetings
- Know What You Are Willing to Give Up in Negotiations
- "Don't Guilt Trip Me!"
- Relationships Are Important In Business--But Don't Abuse Them
- You Think the Translating Ends Once They Give Up the Baby Talk?
- Shake Things Up With a Day of Non-verbal Communication
- You May Have to Compromise for the Sake of Your Child
- Handling those Intrusive Personal Questions
- I'll Take All The Compliments I Can Get
- Should You Consider Professional Mediation?
- Expect to Start All Over Every School Year
- Just Because it is Easier to Say "Yes" (Doesn't Mean You Should)
- It is Okay to Say Things Out Loud (In Fact, It Helps)
- It's Okay to Say: "I Don't Have Time to Do That Today"
- Finding Things You CAN Agree On
- Expect to Revisit Some Things
- When a Child Gets Angry or Upset at the Other Parent
- Sometimes, Flattery Works
- Make Ordering and Purchasing Easy
- Do You Really Want to Put That In Writing?
- Hostility and Resentment Have No Place in Business
- Crying at a Business Meeting
- Are There Unresolved Problems?
- Can You REALLY Make Them Do Things They Don't Want To Do?
- Make Sure You Mean What You Say
- Bonds Need to be Stretched and Tested
- Doing Business Without Making Excuses
- You Don't Have to Like Them to Do Business With Them--or Do You?
- When OTHERS Want and Expect You To Be Perfect
- Patience Can Be Hard to Cultivate
- Are You Giving a Lecture or Having a Discussion?
- When Your Kids Complain About a Step-Parent--Part One
- When Your Kids Complain About a Step-Parent--Part Two
- Getting in the Right Frame of Mind for Negotiations
- Watch Out For The Unspoken Issues
- "No, We Are Not Getting Back Together"
- Too Much List Serve and Newsletter E-mail
- We've Got to Be Ready for Kids' Questions
- Discussing Politics With Your Kids
- Can You Be Too Apologetic?
- Geography Still Matters
- What's Your Plan for the Day?
- Make the Most of Every Customer Contact
- Getting to Know Customers and Clients Outside of Business
- Do You Always Have to Be Sweet and Nice?
- Yes, You Can Talk Too Much (And Too Loudly)
- How's Your Poker Face?
- Start With Something Pleasant
- "How Can I Help You?"
- Keep an Eye Out for the "Buts"
- The Land of Excuses
- Avoiding Interruptions and Completing Discussions
- Daily Dream Discussions
- Encouraging Kids to Think for Themselves
- Maybe Your Child Needs Someone Else to Talk To
- Does Handwriting and Penmanship Matter in Business?
- How Important is Penmanship and Handwriting?
- Re-building Lost Trust With a Child
- Fresh "Copy" is Important
- Getting the Teens to Talk to Me-It's Feast or Famine
- You Can Sit Here...But Don't Talk To Me
- Mirroring and Validation-a Parent's Tools
- Why Threats and Ultimatums Don't Work
- Don't Be Vague
- Expressing Wants and Feelings...or Complaining?
- Negotiating? Do Your Homework
- Simplifying Business Communication
- Negotiating and Working with Clients & Customers You Never Actually Meet
- Communicating With Kids Using E-mail and Instant Messages
- Do Your Kids Actually KNOW What is Expected?
- State Problems and Issues Out Loud
- Avoid Scare Tactics
- How Many Times Have I Been "Done!"?
- Are You Doing Too Much Whining?
- Ways to Encourage a Decision
- Don't Stop Trying to Connect
- Admitting to Emotions in Business
- Watch the Stereotypes in Business
- Biting My Tongue
- Remember Learning to Share?
- Moms Need Reminding Too
- How Much Are You Willing to Accommodate?
- Should You Brag About Your Accomplishments?
- What Does "Chemistry" Have to Do With Business?
- How to Cope When a Customer Tries to Make You Feel Guilty
- Keeping OUT of the middle
- Don't Overlook the Power of Small Talk
- Choosing the Right Words to Use in Your Marketing
- Maybe We Shouldn't Worry So Much About How Kids Respond
- I'd Like to Have a "Situation Room" Too
- Is That Subject Open or Closed?
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