Take Extra Time to Find the Answers
Recently, I was at a hotel and I asked a question which the two desk clerks obviously didn’t know the answer to. One of them answered with a very sincere and apologetic, “I don’t know,” while the other one said to me “If you can wait a few minutes, I will see what I can find out.” Ordinarily, I would have been quite understanding and appreciate the apologetic “I don’t know.” After all, I would much rather someone simply tell me when they do not know the answer than to try to bluff. But, I realized that the clerk who … Continue reading