Most of us find it difficult to say sorry from time to time. But it is really worth the effort to ask ourselves “Why?” Because being unable to say “Sorry, I have made a mistake” can cause problems in all areas of our lives. A friend recently encountered a person who ran a jewelry mail order company in Ireland. The representative of this business was categorically unable to apologize for mistakes he had made and consequently has not only lost a customer, but this particular customer will tell others about his poor service and his business will suffer as a … Continue reading →