Customer Service is a bit of a “buzz term” now days. We hear it as it relates to all sorts of business interactions. The truth is, however, if you are operating your own home business, you have to work on your customer service skills. We can’t afford to mistreat our customers or give poor customer service. Our small businesses depend on us to be able to cultivate customers and keep our customers happy and satisfied. I don’t know how many times my own opinion of a particular business has been completely changed by one interaction with someone—both in a good … Continue reading →