The Five Steps to Group Development.

This is the follow-on article from How to Grow a Families Leader: The Eight Characteristics of Leadership. Using the example of Families.com as our group, how can we each develop the stated eight characteristics in ourselves? While Lisa Pietsch may be seen as the leader of Families.com (she’s the community manager), group dynamics would suggest that we each have a role to play in ensuring our group’s survival through a systematic understanding of group stages. Bruce Tuckman (educational psychologist) is honored with establishing the five stages of group development. How do these five stages fit Families.com? We have undergone two … Continue reading

Tips to get better Customer/Tech Support

One of the most frustrating things can be calling a company for customer or technical support and getting unsatisfactory service. I’ve had this happen and I’m sure most of us can tell horror stories from our past. I also have a slightly more unique experience with this topic and that is working on the other end of the phone. While in college one of the jobs I had was customer support and then tech support for one of the top three cell phone companies. There are many things that can frustrate us when we are calling for help. Long hold … Continue reading