Walmart Policies: Coupons/Price Match/ Scan Guarantee

Home Forums Hot Deals Mass Merchandise Walmart Walmart Policies: Coupons/Price Match/ Scan Guarantee

This topic contains 17 replies, has 13 voices, and was last updated by  vloglady 4 years, 9 months ago.

Viewing 15 posts - 1 through 15 (of 18 total)
  • Author
    Posts
  • #92652

    cmmc

    Can we get a sticky on Policies: Coupon, Price Match, Scan Guarantees, Returns, Etc?? Thanks. :D

    #300881

    EHull9584

    [QUOTE=ArmyOfFive]Should I post my WM letter here too? :D [/QUOTE]

    YES!!! That is just more to hold up our end of what their policies really are!!! No matter what the “in-store” people think.

    #300883

    cmmc

    SCAN GUARANTEE – $3.00

    WalMarts Hidden FREE Policy

    Walmart has an unspoken policy that if the item rings up for a price more than the price on the shelf (and it isn’t on clearance) then you can get $3.00 off the item.

    BUT….You MUST mention this policy to them, they will not offer it.

    And if they are unfamiliar with this policy, it is in the training manual that sits at most check out stands. They have to hit ‘price override’ button then choose reason code 1, for you to get the item at an additional $3.00 off.

    The FREE part is if the item is under the $3.00 you get it free. For instance, you buy some paper towels that the shelf says are 92¢ and they are not clearance, but they ring up at 1.32. You would then let them know that the price is wrong and that you are requesting the $3.00 discount or in this case the item FREE.

    IF the checker is unfamiliar with this and they don’t have a training manual handy, then get a red coated (CSM) person over, if that doesn’t help, a manager will do fine. If they also dispute this, then you would want to go to the Layaway department or Customer service area and on the wall you will see the local number for the District Manager to call.

    This information is NOT posted anywhere (in store) but in the training manual, so it IS approved by corporate since they approve the training manuals. You can confirm this with the store manager at customer service.

    AND

    In Michigan:”bounty” law, that if an item is marked one price and scans another price you get the difference plus the difference x10 up to $5.00.

    #300885

    cmmc

    RETURN POLICY – FOOD ITEMS W/ NO RECEIPT

    I was told by my Walmart they can not accept any returns/exchanges on food items without receipt.

    #300887

    cmmc

    CONTACT WALMART

    Email (to LOCAL STORE)[url]http://walmartstores.com/GlobalWMStoresWeb/navigate.do?catg=383[/url]

    You have to locate store enter zipcode – then when it brings up store hit continue button.

    Email (to Corporate Office) [url]http://walmartstores.com/GlobalWMStoresWeb/navigate.do?catg=221[/url]

    Phone Numbers

    To reach the Contact Center of Wal-Mart Stores, call 1-800-WALMART (1-800-925-6278), from 7 a.m. to 9 p.m. (CT) Monday – Friday, from 9 a.m. to 9 p.m. (CT) Saturday or from 1 p.m. to 6 p.m. (CT) Sunday.

    To reach the home office, call 479-273-4000, from 7 a.m. to 5:25 p.m. (CT) Monday – Friday.
    **Notice no toll-free number

    Mail questions or comments about our stores or home office to:
    Wal-Mart Stores, Inc.
    Attn: Customer Service
    702 S.W. 8th Street
    Bentonville, AR 72716

    #302398

    scscbc

    I fired off an email this w/e to WM regarding an experience a co-worker of mine had when trying to use the 0.75/1 Soft Soap BW on the trial size. The cashier and the “manager” that day said they could not take any coupons that were valued over the price of the item.
    I got a phone call today:shock: from the manager of the store (the real manager)!! I was so shocked! He stated that the cashier was WRONG and that the price of the coupon should be adjusted to the price of the item and that is that. He was VERY nice and I still can’t believe I got a call.
    Anyways- It looks like WM is doing a little better in customer service department these days! Good for them!

    #319572

    OnePenny

    I got several gifts for my daughter’s birthday (most of them are walmart brand -kidconnection). I return 2 of them w/o receipt earlier, and when I tried to return another yesterday, the register said ‘limit reached’. The cashier had no clue when can I return again. FYI: It asks for ID when returning w/o receipt.

    Has anybody faced this ? When can I return again ?

    TIA.

    #327097

    luvmy3boys

    Their policy is only 3 returns per year without receipt. I don’t know if the year is 1/1 or if it is the date after the first return w/ no receipt.
    Have your DH do it.

    #328786

    turesmom

    thanks for the email addresses. I contacted them asking about their internet printable policy and an instore experience from Monday. We’ll see what happens.

    #329606

    turesmom

    This is the email I received back from WM regarding internet coupons:

    Thank you for your message.

    Wal-Mart Stores can accept coupons that are available on the internet for customers to print from their home computers. The following are guidelines for the stores for accepting internet coupons:

    - The coupon should be legible and say “Manufacturer Coupon”. There should be a valid remit address for the manufacturer, to ensure the coupon can be processed for payment.
    - The coupon should have a scan-able bar code.
    - The coupon should have an expiration date.
    - The coupon cannot be a photocopy.
    - The limit is one coupon per item, per Customer.
    - A Salaried Manager can refuse to accept a coupon if it does not meet any or all of these guidelines.

    Thank you,
    Customer Relations

    For further correspondence regarding this issue, please reply to this email.

    —-Your Original Comments Were—-

    I am wondering what your company policy presently is on internet printed coupons. While at my local Wal-Mart on Friday I was told that they no longer take internet coupons unless the printed coupon has a color coded stripe in the bar code. She explained that there was a program that made this possible. I know of no such program. If what she is telling me is correct, please tell me what this program is. Thank you

    #332155

    daniellematis

    [QUOTE=OnePenny]I got several gifts for my daughter’s birthday (most of them are walmart brand -kidconnection). I return 2 of them w/o receipt earlier, and when I tried to return another yesterday, the register said ‘limit reached’. The cashier had no clue when can I return again. FYI: It asks for ID when returning w/o receipt.

    Has anybody faced this ? When can I return again ?

    TIA.[/QUOTE]
    I was told 45 days. You can return with a reciept.

    #572928

    PinkElephant

    I spoke to Christy at the corporate office. She would not be very specific nor provide anything in written form. (I suggested that the store price matching policy be on the website clearly stating that this price match policy ONLY applies when visiting a Walmart Store, not online) she told wouldn’t tell me why she was calling (Don’t you remember why you contacted us?) I have an order on pending and all previous customer service requests had been handled by email.
    When I asked her if this was re the emails sent she said it may be.
    Not a very helpful or productive call, and I think she did stay within company guidelines, unfortunately.

    #598834

    SneakySnooper

    [quote=cmmc]SCAN GUARANTEE – $3.00

    WalMarts Hidden FREE Policy

    Walmart has an unspoken policy that if the item rings up for a price more than the price on the shelf (and it isn’t on clearance) then you can get $3.00 off the item.

    BUT….You MUST mention this policy to them, they will not offer it.
    And if they are unfamiliar with this policy, it is in the training manual that sits at most check out stands. They have to hit ‘price override’ button then choose reason code 1, for you to get the item at an additional $3.00 off.
    The FREE part is if the item is under the $3.00 you get it free. For instance, you buy some paper towels that the shelf says are 92¢ and they are not clearance, but they ring up at 1.32. You would then let them know that the price is wrong and that you are requesting the $3.00 discount or in this case the item FREE.
    IF the checker is unfamiliar with this and they don’t have a training manual handy, then get a red coated (CSM) person over, if that doesn’t help, a manager will do fine. If they also dispute this, then you would want to go to the Layaway department or Customer service area and on the wall you will see the local number for the District Manager to call.
    This information is NOT posted anywhere (in store) but in the training manual, so it IS approved by corporate since they approve the training manuals. You can confirm this with the store manager at customer service.
    AND
    In Michigan:”bounty” law, that if an item is marked one price and scans another price you get the difference plus the difference x10 up to $5.00.[/quote]
    Now, I can tell you this policy IS posted at most WMT stores. Having caught every WMT in my area at least once or twice a month, I can tell you it does exist and is posted in ENGLISH and SPANISH at some of the newer WMTs.
    Now one caveat to this: Random Weight stuff has an issue coming up on price overrides. I ran into this a couple months ago at one store. The posted price was 1.50/lb, rang up 3.63/lb. even the CSM couldn’t override it to 0. (The meat was like 1.75 lbs or something like that. CSM rang it out at a penny and ate that)

    #600440

    tam

    :confused: where do I go to locate wal-mart printables

    #600663

    SneakySnooper

    [quote=daniellematis]I was told 45 days. You can return with a reciept.[/quote]

    Its 6 months as far as I know. The registers block you out by ID #.

Viewing 15 posts - 1 through 15 (of 18 total)

The forum ‘Walmart’ is closed to new topics and replies.