Everybody’s talking about customer service these days. Businesses are pushing for it and employers want to hire people who have customer service skills. Yet, a lot of people don’t understand why it’s important. Does it really matter if a business has good customer service?
To the customer, the service that is provided at a business is actually the most important thing. Studies have shown that most consumers are willing to spend a little more on a product if the customer service in the store is excellent. That’s why all of those high-end, expensive stores are doing so well. The employees are polite and gracious and go out of their way to help you out. Somewhere like Walmart, though, you don’t usually see that kind of customer service. For someone like me who is broke, I’ll just take the poor customer service along with the lower prices. However, most of the country is not like that. Your employer is looking for people with customer service skills that will draw in these service-conscious consumers.
When you interview for a job, it is vital that you prove that you are good at customer service. Eighty-seven percent of jobs now involve some aspect of customer service. You will very likely have to deal with the public at least on a small level.
What makes a good customer service representative? Companies are looking for people who are polite and go the extra mile to assist the customer. They also want people who are able to calm irate customers. Make sure that when you are interviewing you take the time to mention that you have these qualities. Then, once you have the job, make sure that you actually use your skills! If you show that you are good a customer service, you will gain the esteem of your superiors.