Diary of a Cat Care B&B: I’m in Charge!

Thanks to a wacky set of coincidences that have both my coworkers unavailable, I’m in charge of the cats-only boarding facility for the next few days. I won’t be making any drastic changes during my reign of terror… but I do have some projects I’d like to tackle. A few big cleaning projects. We do wipe down, mop, and sanitize the playroom several times per day… but I’m dying to get the scrub brush and make that floor sparkle. Same with some spots in the main boarding room that get mopped frequently but need some elbow grease and hot water … Continue reading

Tell Customers What to do Next

I realize that this title sounds pretty bossy and that is not really what I am advocating. What I want to talk about is how we need to guide and direct our customers and clients instead of assuming that they will realize when it is time to make a purchase or tell us when they need our products and services. Often, we need to be the ones to lead the conversations and interactions in order for them to realize what is expected. This can be a sensitive reality that requires some tact. After all, we do not want customers to … Continue reading

Leadership Vs. Control Freak

A strong leader is not the same as someone who wants to control every aspect of a project of event. Sometimes, I think we have a tendency to assume that the person who talks the loudest, is the bossiest and who takes over every aspect of a project or event is the “leader” when in fact, that person may be overly controlling. Good leaders let others shine, and they know how to share the glory and delegate both the “good” tasks and the “bad” ones. A person who wants to control every aspect and micro-managed what he or she does … Continue reading

Lead Your Family

As parents it is important that you lead your family. There are several different areas in which you should lead your family by example. As your children see your example, they will learn how to form good habits, and they will see how the gospel has blessed your life. If you are frustrated with a certain aspect of your family life, then you need to see what you can do to change the situation. You may be surprised to realize that the change needs to begin within yourself. 1) One important area in which you should lead your family is … Continue reading

You Can Still Be Sensitive

If we only pay attention to the stereotypes in mass media and stories, we might think that in order to a successful business person, one has to be tough, rigid and stoic all the time. That is not necessarily the case, however, and sensitivity can be a helpful personality trait to cultivate. Think of some of the best leaders and inspirational people you know or have known in your career; even times when you have received exemplary customer service–chances are those people had well-developed veins of sensitivity rippling through them. Being sensitive to people, issues, problems, etc. is actually a … Continue reading

Attending Round Table

I’ve been a Cub Scout leader since last December, but I never attended Round Table until last night. Now I’m seeing what I’ve been missing! Round Table is Scout Training that takes place on the district level. You meet together as a district and attend training meetings that fit into two categories –general for the program, which includes things like policies and procedures, keeping Scouting safe, where to get help, and the like, and specific – what each group needs, tailored to them. Last night I attended New Leader Essentials. While none of the information was shockingly new to me, … Continue reading

Ask Questions… and Listen

The best salespeople and business people are NOT big talkers. I know that there is an image of the stereotypical business leader who is all about the speeches and the talk, but think of the most inspirational business leaders you have known in your life–chances are, their great leadership came from good communication skills and the ability to ask questions, and listen… Good conversation and communication is built on asking questions. If you are trying to find out about a prospect or figure out the best way to make a presentation or sale–you will fair far better by asking some … Continue reading

Balancing Heart and Head

I refuse to buy into the belief that successful business people are always practical and always let themselves be guided by their head and NOT their heart. In fact, I think that while realism is a good thing in the business world, not to mention necessary—I definitely think there is a place for some heart and emotion in any business. Like all things in life, of course, it comes down to balance. Too much of anything can’t be good—isn’t that how the saying goes? Too much realism and emotionless business dealing can make a person cold-hearted and turn off customers … Continue reading

Relief Society Presidents: Elaine L. Jack

The first Relief Society president from outside of the United States, Elaine L. Jack was born March 22, 1928 in Cardston, Alberta, Canada only a quarter of a block away from the Alberta Temple. Elaine graduated high school as valedictorian, and went on to attend the University of Utah. During her first year of college, she met her future husband, Joseph E. Jack, although they didn’t become engaged until he graduated medical school. Married in the Alberta Temple on September 16, 1948, the young couple moved immediately to New York, where Joe completed his internship and residency. Two years later, … Continue reading

Young Men: Leadership Opportunities

The young men in the church have a wonderful chance to become leaders. The scouting program is designed to help each young man become a leader. As the young man advances through the ranks, it is required that he spends part of that time as a leader in order to achieve Eagle. Additionally young men are called upon to act as quorum presidents and take on a leadership role in the quorums as well. It is important that you allow and encourage the young men to do this. Here are five tips to help: 1) It is important that you … Continue reading