Do You Always Have to Be Sweet and Nice?
I was talking with a friend of mine who also runs a home-based business and shared that I have been writing some blogs about pleasantries in business and the need to provide positive customer service. He suggested, however, that niceness is NOT always the order of the day and that sometimes, a business owner has be little tough and gruff to further his or her business interests. I suppose it is like parenting or any other relationships—sometimes firmness is important. We certainly don’t want to appear meek or as though we are willing to take whatever and bend over so … Continue reading