Between maneuvering through automated phone systems and sitting “on hold” I just know that time is being eaten away from my work day. While I am not going to take the time to figure out just how efficient sitting on hold is and I do try to find ways to “multi-task” and do other things while I am hanging on a phone call—I still think it is one of the liabilities or expenses of doing business! I expect that when I call the bank or particular suppliers that I will need to listen closely in order to push the right … Continue reading →