Impress Customers By Returning Phone Calls

Recently, Traci wrote about ways to “charm” customers and provide good customer service. Reading her blog reminded me how I pretty much divide the business world into two camps—those who return telephone calls and those who don’t! I absolutely appreciate the former. I live in the laid back Pacific Northwest, and about ten years ago, I started to notice that folks just stopped returning phone calls. I don’t know if it was because of e-mail (I also appreciate having e-mails acknowledged and returned), the advent of voice mail for everyone and everything, or what influenced the change, but it no … Continue reading

Direct Sales – The Upside of the Ground Floor

Bill O’Reilly would be proud of me today because I am going to take a “fair and balanced” approach to one of my previous posts, “The Downside of the Ground Floor”. I was a Founding Leader for a popular direct sales company (I actually joined before the company officially launched). I also became a leader with another company that was four years old (and widely popular) when I joined. I certainly have experienced the pros and cons of being in both positions, I argued in my “downside” post that it is often more difficult to be a charter consultant for … Continue reading