Impress Customers By Returning Phone Calls
Recently, Traci wrote about ways to “charm” customers and provide good customer service. Reading her blog reminded me how I pretty much divide the business world into two camps—those who return telephone calls and those who don’t! I absolutely appreciate the former. I live in the laid back Pacific Northwest, and about ten years ago, I started to notice that folks just stopped returning phone calls. I don’t know if it was because of e-mail (I also appreciate having e-mails acknowledged and returned), the advent of voice mail for everyone and everything, or what influenced the change, but it no … Continue reading